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IT Priorities in Latin America for Life and Health Insurance

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28 February 2022

2022 Life and Health Edition

Abstract

Every year we survey insurance CIOs across different regions including Asia-Pacific, Europe, the Middle East, and Africa, Latin America and North America. We ran our Latin American (LATAM) survey in late 2021 and early 2022. Twenty-one LATAM life and health insurance C-level executives with IT responsibility in 45 insurance operations have contributed to our survey. Although the survey was reasonably short, it covered a broad range of topics, including: business priorities, IT budgets, investment priorities, cloud adoption, and insurtech adoption.

The past two years have been full of uncertainties for life and health insurers. While the industry was optimistic entering 2020 with ambitious technology investments, the COVID19 pandemic delayed many projects especially the big ecosystem modernization and transformation projects. 2022 seems to be starting with more clarity for insurers’ CIOs. The pandemic seems to have a lower impact on their activities and our survey results tend to show that CIOs are again more ambitious.

Dive into this report to uncover in this 9th edition of our IT Priorities survey, 1) What are the drivers of IT investment, for Latin American life and health insurers?, 2) What is the planned level of activity, by Latin American life and health insurers, regarding IT? and 3) What is the expected IT investment by Latin American life and health insurers?