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Snap Poll on Return to Office

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28 June 2021
Karlyn Carnahan, Keith Raymond, and Andrew Schwartz

Available Only for Members of the NA Celent Insurance Executive Research Panel

Abstract

Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. This question came about from a member who wanted insights around how other members have designed their return to office strategy. Thirty-three insurers responded to this survey over the course of four days, June 22– June 25, 2021.

The insurer is looking for information about how other insurers have designed their return to office strategy. They see three options - 1) All back; 2) Stay completely virtual; or 3) Deploy a hybrid model.

This insurer is looking at these options for returning employees to the office and wondering how others are thinking about the different models and would like to understand how others think about the realized or anticipated challenges encountered when making the strategy shift.

The question that was posed was:

Background:

The insurer is looking for information about how other insurers have designed their return to office strategy. They see three options - 1) All back; 2) Stay completely virtual; or 3) Deploy a hybrid model.

This insurer is looking at these options for returning employees to the office and wondering how others are thinking about the different models and would like to understand how others think about the realized or anticipated challenges encountered when making the strategy shift.

Questions:

What percentage of your company’s workforce will be reporting into the office by year end 2021?

What will your company’s long-term working model look like in 2022?

We will have a hybrid model

We are planning to stay completely virtual

We are planning to be completely back to the office

We are selecting completely virtual or hybrid for certain employees by role/function but not for others

If your company is going to be maintaining a hybrid model what are the conditions?

A minimum number of days in the office - how many?

Employee choice

Employees come in when the company asks for a meeting/social event only

If you are planning to stay hybrid beyond 2021, what percentage of employees do you expect to be working from the office on any given day?

If your company is looking to do the hybrid model and plan to pick set days for everyone to work in the office, which day(s) of the week will employees work from the office?

How will you determine the back to the office work schedule?

Based on role in company

Based on seniority

Based on last name

Based on employee preference

What challenges are you currently realizing or anticipate dealing with as you continue to open your work from the office plans? (check all that apply)

We don’t anticipate any issues

We anticipate employees will want to choose where they work from

We anticipate some employees may choose to quit or retire rather than come back to the office.

We anticipate technology resources may have more work from home options than their business counterparts.

Will employees be allowed to continue to work from home if it’s their preference?

Yes

No

In special circumstances

Regarding employee reimbursement for things like internet, utilities, equipment etc.

Are you currently providing any kind of employee reimbursement for those things?

What are you specifically reimbursing for?

Do you expect that to change when employees return to the office or become hybrid?

Will the reimbursement amount be different for hybrid workers v. 100% work from home workers?

When do you anticipate attending industry conferences in person again?

We have already started attending conferences

We plan to start in the second half of this year

Not this year, but we plan to start in 2022

We do not foresee attending conferences this year or in 2022

Have you budgeted for conferences in 2021?

About Celent’s Research Panel

The Celent Executive Research Panel is a free knowledge sharing resource for senior technology and operations executives at insurers in North America. It provides an easy way for executives to share information, obtain quantitative data, and learn from each other through regular ongoing surveys, snap polls, round tables, and webinars. If you are interested in joining the Celent research panel, you can reach out to Karlyn Carnahan kcarnahan@celent.com or Dan McCoach dmccoach@celent.com to see if you qualify for membership.

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Insight details

Industry
Life & Health Insurance, Property & Casualty Insurance
Subscription(s) required to access this Insight:
Insurance
Insight Format
Reports
Geographic Focus
North America