Vendors
日本語
search
  2. //
  3. Reports & insights
  4. //
  5. How Mature Are Your Customer Identity Management Practices?

How Mature Are Your Customer Identity Management Practices?

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
9 August 2022
Zilvinas Bareisis

Banks' Self-Assessment Results Against Celent's Customer Identity & Authentication Management Maturity Model

Abstract

Banks around the world are at different levels of maturity in managing customer identities. The specific strategies and approaches for identity management and authentication at financial institutions continue to be shaped by individual circumstances, regulatory requirements, broader market conditions, and customer habits and preferences.

We wanted to develop a tool that banks could use to check how their efforts stack up against the industry best practices. First, we developed our Customer Identity and Authentication Management (CIAM) Maturity Model with three levels of maturity across five dimensions (see figure below). We then translated the maturity model into an online questionnaire and a scoring methodology to develop an online self-assessment tool for banks. The self-assessment remains open and available to financial institutions until the end of 2022 by following this link.

To view the maturity model and key findings of the report you need to be logged-in (sign in or create a guest login.)

Client Access