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Software Group: Helping Banks Drive Financial Inclusion via Agency Banking and Other Solutions

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8 July 2020

Briefing Note

Abstract

Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabilities, such as agency banking, explored in this briefing note.

Software Group is a global technology company specialising in digitalisation and integration solutions for institutions that provide financial services. The firm helps financial service providers go through the process of digital transformation, extend their outreach, and improve operational efficiency. According to the company, it takes financial inclusion to heart and has a social mission hardcoded in its DNA — they innovate for a global economy that includes everyone.

Digital engagement is not just for emerging markets. Digital origination and onboarding, digital wallets, and self-service capabilities are key priorities for all banks. And as the COVID-19 pandemic forces every bank to reevaluate their physical channel strategy, alternative approaches such as agency banking could offer interesting lessons on blending physical with digital.