Agent Extranets Overview

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
12 December 2001


New York, NY, USA December 12, 2001

Celent predicts that U.S. carriers will spend US$1.06 billion on new agent extranet technology within 24 months

The use of agent extranets provides the clearest and most straight-forward path for insurance companies to benefit from using the web. Celent Communications' new report, , predicts that the number of carriers implementing these systems will more than double within 24 months, and that the total amount spent on these systems will top US$1.06 billion within the same period.

"Effective use of agent extranets can dramatically reduce policy origination and service costs," says Celent analyst Matthew Josefowicz, author of the report. "Even more importantly, reducing lag-time in agent communication can make independent agents more productive, and more loyal to the carrier."

In addition to reducing costs, the further computerization of policy origination and agent relationship management offers the opportunity to refine both areas through improved reporting and data monitoring.

The report includes summaries of the main features of most agent extranets and their benefits, and a step-by-step overview of the process of designing and implementing a system, from needs analysis through analyzing workflow impact, making the buy-versus-build technology decision, and driving adoption through hands-on training of agents.

The report also includes a sample ROI-calculator to help insurance carriers evaluate the potential impact to their organizations.

A Table of Contents is available online.

of Celent Communication's Life/Health Insurance and Property/Casualty Insurance research services can download the report electronically by clicking on the icon to the left.

Send mail to with questions or comments about this Web site.