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Asia-Pacific Insurance Distribution Management Systems

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22 May 2013
Wenli Yuan KyongSun Kong

Growth Through Superior Producer Service

Abstract

How can insurance companies grow their business in a meaningful manner? Celent believes that effective producer management is an untapped area of competitive advantage.

In the report Asia-Pacific Insurance Distribution Management Systems: Growth Through Superior Producer Service, Celent profiles the vendors servicing this market. The goal in conducting this detailed data analysis and in talking to key players is to provide comparative data that will help insurers shortcut the process of evaluating distribution management vendors.

Celent believes there is an opportunity for insurance companies to gain market share through the execution of a strategic approach to producer lifecycle management.

“Insurers can gain competitive advantage in their distribution efforts if they bring together and consolidate these processes to create an integrated approach that delivers higher quality service, more reliable information, and lower costs,” says Wenli Yuan, Senior Analyst with Celent’s Asian Financial Services Group and coauthor of the report.

“The producer management lifecycle is characterized by multiple activities and numerous handoffs,” says KyongSun Kong, Analyst with Celent’s Asian Financial Services Group and coauthor of the report. “Distribution solutions that increase coordination and consistency improve agent service, decrease expenses, and attract business.”

Celent analyzes six vendors using its ABCD analysis framework to present a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions. Additional information is provided for emerging solutions. Vendors included in this report are: AETINS Sdn Bhd, C2L BIZ Solutions, Herald Logic, IBM Corporation, Infosys, Mastek Ltd., MphasiS Limited, NTT DATA FA Insurance Systems, Polaris Financial Technology, and SinoSoft.

This 78-page report contains nine figures and 57 tables.

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