ING: A 360 - Degree Buy to Build Technology Approach

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12 July 2021

Reimagining Risk, Data, Workflow with a Low-Code/No-Code Platform


In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation framework. This framework set the path for further digitalization across wholesale and investment banks and promote the growth of platforms on which to conduct business.

The initiative created tools to ensure key stakeholders have access to data in the right format at the right time. Moreover, ING sought to increase operational efficiency and reduced risk by leveraging composable building blocks, data centricity, and a holistic platform to offer global team managed workflows, visualization, auditability, and risk control. The approach used modern technology including cloud and microservices and relied on fintech partnerships. The bank implemented a platform ecosystem to enable the end-to-end digital experience for key stakeholders. This included streamlined processes and enhanced core capabilities for users across the front, middle, and back offices.

ING's five criteria for digital transformation:

In this case study, we explore ING’s journey to a more digital process from the perspective of project identification and scoping, the decision to create a solution with low-code/no-code (LCNC) provider Genesis Global Technology Limited, the outcomes for ING, and future plans to grow the platform to manage ING’s credit insurance transaction workflow and portfolio management, across ING and across the market ecosystem.