Gen AI in Customer Service - Accenture CALM

ABOUT THE SHOWCASE

Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream.

ACCESS AND LENGTH:

The short introduction (1:41) is available to all. Click the image below to access.

The full demo (13.0) is available only with vendor permission. To access the full demo, please send an email to Karlyn Carnahan kcarnahan@celent.com and we’ll request authorization. Once you've been authorized, the webinar link below will be activated for you.

OVERVIEW OF PRODUCT:

Accenture Customer Engagement offers the Accenture Conversation Analytics & Language Modeling (CALM) solution, a Gen AI-powered offering that can be seamlessly integrated into the contact centers of Life, Health and Property & Casualty carriers. Accenture CALM is a data-led analysis tool that leverages Gen AI and traditional data science to identify the real, root-cause reasons why your customers engage with you and the common sequence of steps that agents take to address these calls. By delivering data-driven customer care, Accenture CALM helps you automatically analyze and report on customer service interactions, generating contextual insights to guide strategy and using modeled interactions for virtual agent development.

Discover how Accenture CALM combines the power of an intent discovery tool with a conversational modeling capability, offering rich context and data-driven information. Request the full demo to explore the full capabilities with Harrison Duffy from the Accenture Customer Engagement NA GTM Team and see how you can uncover valuable business intelligence that would otherwise go undiscovered.

If you are a Life, Health, or Property & Casualty carrier looking to transform customer conversations with Gen AI and gain a deeper understanding of customer behavior in the call center, Accenture CALM is the solution for you.

Learn more at www.accenture.com

THIS WEBINAR LINK WILL ONLY BE ACTIVATED WITH VENDOR AUTHORIZATION.