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The Customer Engagement Imperative in Financial Services Webinar

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14 July 2021
Awaad Aamir, Patricia Hines, CTP, Neil Katkov, Daniel W. Latimore, Dan McCoach, Bob Meara, Arin Ray, Andrew Schwartz, and Monica Summerville

The notion that the customer comes first seems blindingly obvious, but truly executing against that simple saying is an area where many financial institutions have historically fallen short. But new developments – Covid, Big Tech, and Fintech/Insurtech – mean that lip service is no longer sufficient. Financial institutions must deliver exceptional experiences to their customers, in real-time, and remotely. Flawless digital transactions are now table-stakes; the new differentiator is an ongoing relationship. Who’s doing it well, and what technologies are they using to deliver?

Recorded on July 14th, watch our roundtable-style webinar where you’ll hear from Celent experts in Banking, Insurance, Capital Markets, Wealth Management, and Risk Management as they discuss what’s working in their industries and what key technologies are customer differentiators.

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Insight details

Industry
Capital Markets, Corporate Banking, Life & Health Insurance, Property & Casualty Insurance, Retail Banking, Wealth Management
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking, >>Corporate Banking, Insurance, >>Life/Annuities Insurance, >>Property / Casualty Insurance, Capital Markets, Risk, >>Financial Services Risk, >>Banking Risk
Insight Format
Videos, Webinars
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America