Joining the Dots -Client lifecycle management

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
14 November 2018

Achieving a single client view across the enterprise

A single view of every aspect of the client relationship across a financial institution is the key to continuing business success:

This paper examines the urgent need for enhanced client data management; the importance of creating an enterprise-wide consolidated view of all customer relationships and explores why these business requirements have only recently reached the Board agenda.

Authored by Ben Marsh, CEO iMeta, with guest contributions from JDX Consulting – a leading UK financial services consultancy, it lays bare the challenges financial institutions face when trying to create a consolidated picture of every client relationship they hold. And it questions why this remains such an enigma; particularly when the industry is under immense pressure to transform the way it conducts its business operations.

The paper reviews the implications of increasing regulatory demands; addresses the diverse needs of both the modern customer and workforce; assesses the impact of emerging competition and the consequences of continued dependence on outdated working practices and aged legacy systems.

Fresh thinking has also been shared on what improvements can be made to positively affect a firm’s approach to critical client data.

Insight details

Geographic Focus
Asia-Pacific, EMEA, LATAM, North America