The Modern Digital Banking Channel Platform: Global Edition

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
11 March 2020
Stephen Greer and Bob Meara


A previous report looked at the evolution of channel platforms from major vendors. Niche vendors are converging, adding channel capabilities to complete the suite. The trend continues into 2020, although with new imperatives and new points of customer engagement. A few takeaways:

  • Vendors are growing their capabilities to include new channels, increasingly with views to omnichannel customer-assisted service and self-service (e.g., teller, branch, and contact center).
  • Banks are establishing and building toward emerging business model support, such as Banking-as-a-Service (BaaS), marketplace banking, and Open Banking.
  • Institutions are seeing value in more mature middle layers between applications, and vendors are building to meet that need. Many on the front-end see an opportunity and have built “headless” versions of product to act as this intermediary.
  • Cloud is the most common deployment model for new implementations, and vendors are largely encouraging customers to consider it.
  • Partners and the ecosystem are differentiating leaders from followers, and the platform of the future is one that brings value to the table through a wider ecosystem of both functional and business model relationships.

This report profiles 19 different channels platforms across two different reports. This is the global version with a companion report comparing vendors with footprints within North America.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Insight details

Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM