Core Claims Systems Vendors 2008

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30 December 2008


San Francisco, CA, USA December 30, 2008

Core Claims Systems Vendors: US Property/Casualty Market, 2008

Celent provides a detailed look at 21 core claims systems offered by 19 vendors.

Since the publication of the first Celent claims vendor report in 2004, the replacement of legacy claims systems has continued at a substantial pace. In the past two years, the 19 vendors profiled in this report have sold over 100 core claim systems. In the second half of 2008, over 50 insurers are implementing new systems from licensed from this report’s profiled vendors.

This report features Celent’s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.

The report also describes how replacing a legacy claim system with a modern one provides benefits that align with three key corporate strategies: growth, efficiency, and underwriting success.

"Since 2006 about three-quarters of the profiled vendors have issued a major new release: upgrading their technology platform, broadening their range of functionality, or both," says Donald Light, senior analyst with Celent’s insurance practice and author of the report.

Light adds, "Essentially, all vendors have made a major investment in enabling their solution to work in an insurer’s SOA environment. Most solutions have also made great strides in usability and personalization...with benefits for new and experienced adjusters."

The 96-page report contains five figures and two tables. A table of contents is available online.

of Celent's Property/Casualty Insurance research service can download the report electronically by clicking on the icon to the left. Non-members should contact for more information.