Insurers’ Perceptions of Life Policy Administration Systems: 2018 EMEA Edition

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1 October 2018

This report details insurers’ perspectives in terms of features and functions, ease of integration, IT vendors’ implementation capabilities and professional services, and configuration capabilities.

Key research questions

  • Which dimensions are key to assess insurers’ opinion about policy administration systems and vendors?
  • Which components are being used by EMEA insurers?
  • Are EMEA insurers satisfied with the capabilities of their PAS?


Not all insurers have the same perception of their core insurance system and their vendor. Having described the recent evolution of the life PAS market in EMEA, we analyze how insurance companies perceive life/annuity/health insurance PAS vendors and their systems in the region.

Ninety-five life and/or health insurers in EMEA provided their evaluation of various policy administration systems offered on the market.