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Celent have reviewed this profile and believe it to be accurate.
2 March 2017


  • Hi

    Do you have similar benchmarking data about custome ron-boarding, account opening and loan origination in banks?

  • Giselle, Celent's banking team has done some research regarding this topic.  Bob Meara published a report that looked at the Online Account Opening process of 26 FI’s (A Misanthrope’s Journey: Assessing the US Online Account Opening Experience). Bob is been focused on customer acquisition and Stephen Greer has benchmarked mobile/tablet apps. If you would like more information we can have someone contact you.