Insurance in Europe: 2019 Business and IT Priorities

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26 February 2019

With this annual report, Celent examines business priorities, IT budget and spending, and initiatives being launched in relation to legacy and ecosystem transformation, digitization, analytics and artificial intelligence, and innovation.

Key research questions

  • What is the business objective most influencing European insurers’ IT plans?
  • Which digital initiatives are seeing the most activity among European insurers?
  • What is the perceived value of insurtech among European CIOs?


European insurer CIOs have to carefully select their investments if they want to efficiently support their business operations. They are managing budgets and programs to address key challenges around legacy system replacement and modernization, digital transformation, and innovation.