IT Strategy and Priorities in Retail Banking, 2022: Accelerating Away from the Pandemic

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
24 March 2022

Key research questions

  • What are the most important factors driving retail bank technology investment in 2022?
  • What are the leading investment areas from a product and technology perspective?
  • How are banks responding to the opportunities in the open ecosystem?


2022 will be a year of innovation in retail banking. With the impact of the pandemic now largely behind us and today’s customer expectations now clear, the focus of the industry is squarely on delivering growth.

This is reflected in a clear emphasis on IT investment. Across the industry financial institutions of all sizes report strongly expanding technology budgets, and many have clear plans to apply these to a range of enhancements to their products, experiences, and operations. At a global level, retail banks report that their IT budgets are growing by 4.4% on average compared to 2021. The expectation is that budgets will increase by an even larger amount in 2023, reflecting a growing appetite for technology-enabled growth as the industry accelerates away from the pandemic.

To shed new light on the strategic and product-level technology priorities of the industry, Celent has launched its Banking IT Strategy Survey (CBISS). Through detailed conversations with close to 200 banks we have gathered granular insights on the leading technology priorities for the year ahead, as well as the products and processes that will see the greatest change.

This report provides detailed perspectives on the investment and strategic imperatives of banks across the industry as a whole.

Key findings include:

  • 75% of banks believe that the threat from fintechs and challenger banks is higher than it was a year ago
  • 49% cite investing in open banking as a technology priority for 2022
  • 48% are focused on migrating workloads to public cloud infrastructure
  • 56% of banks are investing in the digital lending experience, making it the single biggest product priority
  • 73% report that their institution has a clear strategy to engage with the open ecosystem

The lessons for the industry are clear. Funding innovation is a major strategic driver for banks across all regions. Those that don’t invest risk falling behind the market.