Celent Announces Model Insurers for 2014

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3 April 2014
Karen Monks

If you were not able to join us in New York yesterday for our annual Celent Innovation & Insight Day, I am sorry to say you missed a great event! Not only did we have over 250 attendees hearing about this year's Model Insurers and Model Banks, but you missed some great speakers, content, and in depth discussions with the insurers whose case studies were finalists or winners of the awards. If you were there, I hope you will agree it was a fantastic day!

First, let me congratulate our Model Insurer of the Year: MetLife.

Gary Hoberman of MetLife was one of our speakers and gave the attendees a look into The Wall, one of the innovative technologies MetLife is using to improve customer service around the globe. He also discussed MetLife's development of Synapse, a tool designed to match skill sets with open positions, while creating a database of rich, qualified talent. Gary was one of three great speakers at the event.

Richard King, CEO and President of Ingenie, also spoke. Ingenie is a UK based auto-insurance broker with a target market of young drivers. King discussed Ingenie's telematics technology and the company has grown to be a leading insurance in the UK for the 17-25 year old cohort. Through the use of black-box technology Ingenie tracks key driving behaviors and offers customers discounts every three months if behavior is positive as well as education to make policyholders better drivers. The most impressive part for a parent of a teenage driver was Ingenie's successful efforts in attracting a young, digitally-savvy audience who demand a personalized, one-to-one experience. King announced that Ingenie is entering the Canadian market this year and plans to come to the US in 2015.

Our third speaker was Mick Simonelli, an Innovation Consultant and former Chief Innovation Officer at USAA. Simonelli expanded upon the theme of innovation and how companies can build processes and competencies that allow them to launch, build and sustain an innovation culture.

Along with these great speakers the highlight for many attending were the announcements of the Model Insurers in the theme categories of digital, analytics, legacy transformation, IT management and implementation best practices. New this year, Celent had individual break out sessions for each theme and the finalists in each award category discussed their projects during a panel discussion.

Congratulations to Allied Insurance, Bankers Insurance, ICW Group, Allstate, and CNA for winning Model Insurer awards this year.

A high five also goes to John Hancock, Unigarant, Aegon UK, Saxon Insurance, Foresters, RSA UK, Inter Hannover, MetLife, Millers Mutual, and 1st Central Insurance for their highly commended initiatives and being named finalists for their categories.

These fifteen insurers and MetLife's the Wall were selected from 74 submissions for our award program this year.

We hope everyone who attended enjoyed the day as much as we did! If you couldn't attend, we'll be doing it again next year so plan to join us then! And if you have a successful technology project you would like considered for a Model Insurer award submit it for our 2015 Model Insurer Award program! The submission form will be available on Celent's website in July.


Insight details

Insight Format
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America