Customer-centricity, product simplification, the increasing use of algorithms, and digitization continue to pressure firms to change. In response, insurers are investing in digital transformation.

These results of a Celent survey guide insurers regarding their efforts. What business outcomes are guiding transformation priorities? How are insurers organizing to deliver digital? Which barriers block progress, and which are more substantial than others?

Customers are demanding a level of interaction which requires digital technology and digital business processes. What steps are insurers talking to deliver their digital transformation?

To evolve their business and technology models, insurers are investing in digital transformation. These are early days, and important questions remain to be answered. What business outcomes are guiding transformation priorities? How are insurers organizing to deliver digital? Which barriers block progress, and which are more substantial than others?