Business Process Outsourcing in European Insurance

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30 December 2008
Catherine Stagg-Macey


London, UK 30 December 2008

Business Process Outsourcing in European Insurance

Divergence in approaches to BPO persists in Europe, with large swaths of UK books outsourced but little activity in Europe, where the economic crisis will test deep cultural inhibitions about BPO.

In a new report based on detailed analysis of deals and provider interviews, Business Process Outsourcing in European Insurance, Celent reviews recent activity in the BPO market and details current trends.

Celent estimates that the core European insurance BPO market is $2.5 billion in 2008 and will grow the next five years to reach $3.5 billion in 2013. This is moderate growth, and the impact of the region’s recession may further dampen this growth.

"Adoption of BPO by insurers for core insurance services is progressing slowly in Europe, in spite of the United Kingdom leading the way," notes Catherine Stagg-Macey, senior analyst in Celent’s insurance practice and author of the report. "Delegating core insurance functions to outside parties is perceived as a risky move, particularly in continental Europe, and is a difficult decision to make with renewed focus on job protection."

Ms. Stagg-Macey adds, "Insurers will extend existing contracts looking for further advantage. For those who have no outsourcing in place, the economic uncertainty may well contribute to concerns about the risks of outsourcing."

The 30-page report contains 19 figures. A table of contents is available online.

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Life & Health Insurance, Property & Casualty Insurance
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