Recorded March 16-17th 2022
Data, Analytics, and AI
As AI and data grow in importance and increasingly differentiate insurers who master its application, this session celebrates Model Insurer 2022 winners in this space. We'll present the latest trends and insights on the topic.
Sponsored by EY
Digital and Emerging Technologies
As digital becomes increasingly pervasive, insurers have leveraged digital and emerging technologies to provide faster, cheaper, and better experiences. We'll celebrate innovative examples among Model Insurer 2022 winners.
Customer Experience Transformation
Recognizing the importance of customer experience, Insurers are focusing on digital engagement, built with personas, journeys, and design thinking. Celent sees insurers adding a new dimension: customer experience as a competitive strategy to build books of business and improve margins.
Legacy and Ecosystem Transformation
Heritage systems create technical debt and inhibit agility in most insurers. Yet, some insurers distinguish themselves with skillfully implemented legacy and ecosystem transformation initiatives.
Innovation Execution
Innovation is like an iceberg, most of what keeps it afloat is hidden, providing sustainability. We're seeing insurers focus now on both parts: the visible (driving media buzz) and invisible (dealing with culture, technology, and day-to-day pressure).
Announcing Model Insurer of the Year Award
