Insurance Networking News Webinar: Self-Service Portals: Powerful tools to win, serve and engage customers

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
18 November 2014
Virtual Event, Virtual Event

Self-service portals can be powerful tools in the race for customer loyalty. They provide the real-time, online experience that a growing number of policy holders want and expect from their insurance provider, while lowering servicing time and costs.

Self-service may not be right for complex customer service interactions. However, a digitally empowered customer and agent base is driving usage of online channels for many sales and service transactions - a trend that continues to gain momentum and influence purchase decisions.

During this webinar:

  • Celent will present recent research on the key trends that are driving the self-service marketplace, the barriers to user adoption and why digital capabilities that allow for a more dynamic interaction between insurers and their customers are becoming central to insurers’ marketing strategies.
  • Xpertdoc CEO Francis Dion will discuss the ways that technology is making it easier for carriers to embrace the digital, DIY culture and create great experiences for their customers.

Event details

Sector
Insurance