First Impressions Matter - Understand Your Customer
The way consumers shop, buy and use financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Finovate and Quadient invite you to attend our 30-45 minute webinar to learn why an inviting onboarding process for customers is no longer optional.
During this webinar, Bob Meara, Senior Analyst at Celent will discuss:
- Why omni-channel customer onboarding is needed
- Where many onboarding processes fall short
- What’s a bank to do: 4 recommended steps to achieving omni-channel delivery
Focusing on Financial Institutions, Andrew Stevens, Product Marketing Manager at Quadient will discuss the importance of putting the customer at the center of your onboarding journeys in face-to-face environments, and how this method will delight your customers.