ICEF2017: “Insurance: Connected”

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
29 August 2017
Toronto, Canada

Celent CEO Craig Weber will detail recent Celent research aimed at applying the principles of behavioral science to customer experience within financial services.

For 50 years or more, the insurance industry has been trying to provide feature-rich products at the lowest possible prices, delivered with ever-more-efficient processes. Recent market developments suggest this approach is no longer good enough. Consumer expectations are rising, and the insurance industry must move from a transaction orientation to a connection orientation, where providers meet consumers' emotional and financial needs.

Event details

Sector
Insurance
Location
North America
Format
Conference