Celent Webinar | Leveraging Consumer Data and Smart Technologies in Insurance: Mind the Gap!
Today, insurance companies have access to a plethora of data, and they need to carefully assess how to capture consumer data and where to find the sources. External data can add value to insurers’ business but they need to smartly invest to minimize the risks and challenges in relation to these investments. Join Nicolas Michellod for this webinar derived from a recent Celent report Leveraging Consumer Data and Smart Technologies in Insurance: Mind the Gap! Nicolas will present the findings of a survey launched in 2016 around customer experience when engaging with insurers online, the use of private consumer data in insurance, and investments in smart technologies (robots, artificial intelligence, etc.)