Webinar: Stop Your Customers From Cheating

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24 January 2019

Bob Meara will be a panelist on at this year’s BAI/Docusign Webinar on 1/24/2019.

In a recent consumer study by BAI Research, 40% of respondents stated they had two or more bank deposit relationships, while 42% had two or more bank loan relationships. So, what can you do to minimize loss of wallet share and engage clients better to generate greater loyalty, especially with the shift to digital banking? One way is to deliver frictionless, digital customer experience. Online account opening, digital mortgages, loans and other customer interactions should offer a high level of convenience, simplicity and an intuitive user experience. Join us for this complimentary BAI webinar and gain insights into customer-centric digital transformation. In addition, get practical takeaways from a leading financial institution on how they have transformed customer interactions to deliver a better customer experience, while positively impacting their operations, security and compliance.

Key Takeaways:

  • Insight on where digital transformation can have the most impact
  • How to gain buy-in and adoption on transforming your customer interactions among internal and external stakeholders
  • KeyBank case study and insights into improving digital customer experience

Event details

Retail Banking
Geographic Focus
North America