By Monica Summerville, Head of Capital Markets

For buy side and sell side firms, alike, enhancing the customer experience (CX) is one of the top priorities driving IT strategies. Meeting—or exceeding—client expectations is central to good business. That’s true in capital markets, where focusing on client-centricity and client enablement is essential for effective implementation of tech initiatives.

This topic is worth an additional look at the start of 2025, when focusing on client-centric product innovation is one of the key business trends driving technology investments in capital markets, as detailed in Celent’s Capital Markets: Technology Trends Previsory 2025.

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