“Enabling customer financial wellness has become the mantra at many banks,” Celent senior analyst Alenka Grealish wrote in the Celent report “BMO: Game Changing Cashflow Prediction Tool”. “BMO stands out for going far beyond the standard tools by applying advanced AI and design thinking to deliver private bank-like guidance at scale. It has differentiated itself by building a unique tool with high accuracy that offers actionable alerts.”

According to Grealish, BMO’s cashflow prediction tool’s accuracy is exceptionally high at 97% (correct predictions over all predictions) because its model factors in the customer’s holdings and spending across multiple accounts. This contrasts with the models used by some banks that have launched a similar offering based on a single account.