Financial institutions are far better prepared to support their customers in face of economic stress than they were a decade ago. One of the strongest themes at Money 20/20 as well as at Sibos was the power of partnering to take digital banking beyond self-service to workflow efficiencies and financial wellness. Banks and fintech are increasingly seizing the opportunity to join forces to deliver on customers’ pyramid of needs.

Figure: Building on Commercial Customers’ Pyramid of Needs