Several years ago when interviewing for the position I now hold, my manager emphasized, “It’s all right to be wrong occasionally, but it’s never all right to be without a position”. That’s always been hard for me. Since I hate being wrong, I tend to take a while getting comfortable with a position before going on record with it. Well, I was wrong recently and wanted to address the error here. I had the pleasure of presenting some recent research findings during Celent's May 11th webinar, The Future of Branch Banking in a Multichannel World. Following the webinar, I became aware of an error that needs correcting. In the final section of the Webinar, I briefly outlined three case studies in branch transformation that will be more fully detailed in an upcoming Celent report, Celent Model Bank 2011: Case Studies of Effective Technology Usage in Banking. On slide #26, I incorrectly associated Bank of the West with a teller capture initiative involving Jack Henry's Alogent product line. In fact, Bank of the West implemented FIS TouchPoint Suite and FIS TouchPoint Teller Capture as its only teller capture solution. Please accept Celent’s apologies for the error.