Multichannel is more than a buzzword, it’s a way of life in retail financial services. With consumers increasingly using a growing array of self-service channels to interact with their financial institutions, many banks are struggling with creating and implementing a vision for their most expensive channel – the branch network. For the majority of FIs, the branch channel is plagued by at least three challenges: 1. Cost control 2. Declining foot traffic 3. Eroding relevance How to address these challenges given today’s capital constraints and multiple other pressing priorities can be vexing. These challenges are going to be discussed in detail on June 16th at the Celent Innovation and Insight Day. I’ll be moderating a panel discussion with the following retail banking executives: • Sandy Dixon | EVP/Group Executive, Operations | Extraco Banks • Andrew Lederer | VP, Business Process Manger | Kennebunk Savings Bank • Deanna Savage | SVP, Branch Operations & Administration | UMB Bank I look forward to seeing you all at Celent Innovation & Insight Day in Atlanta. Readers of this blog are eligible for a discount on their registration fees by using the discount code web_celent.