APAC life insurers are increasingly satisfied with their vendor’s implementation capabilities but not with the quality of professional services delivered after implementation.

In the report Life Insurers’ Perception of Policy Administration Systems: 2016 APAC Edition, Celent examines insurers’ perspectives in terms of ease of integration, IT vendors’ implementation capabilities and professional services, training required for end users, insurers’ evaluation of the system based on specific configuration scenarios, and some considerations around operational and business staff involvement.

“We provide this report based on the customer feedback of PAS implementation to help vendors understand their insurer customers better,” says KyongSun Kong, an analyst with Celent's Asian Financial Services group and author of the report.

This report details Celent survey findings for APAC life insurers’ perception of the ease of integrating their PAS with internal applications and databases as well as external data sources, their evaluation of IT vendors’ implementation and post-implementation capabilities, ease of use, and PAS configuration capabilities.