Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent finds that there is still room to differentiate. For those financial institutions that are striving to raise their digital bar, we have undertaken a robust vendor analysis among retail digital banking vendors serving community financial institutions.

To help financial institutions (FIs) better understand the vendor landscape and compare vendors, Celent developed its ABC methodology, which positions and awards vendors across three dimensions: Advanced Technology, Breadth of Functionality, and Customer Base and Support. Our methodology offers unrivaled comparative analysis across critical decision dimensions.

In addition to Celent’s comparative analytics, we have compiled rich vendor profiles that each include a solution overview, advanced technology metrics, key functionality, customer base and feedback, and pricing.

Digital banking platforms remain a hotbed of development activity, with most vendors on rapid or continuous release cycles. Thus, if it has been a year or more since you have compared solution capabilities, your insight is out of date. This report will quickly get you current on the solution landscape for community financial institutions (those with assets of less than $20 billion).