Artificial intelligence (AI) is a broad umbrella of technologies, many of which are still in their infancy. In banking, AI promises to radically alter the way in which institutions operate, enabling leaner operations, greater efficiency, and enhanced customer service. Still, the ambiguity around the impact of these emerging technologies poses numerous questions in the industry. Where are banks investing? Which use cases are the most relevant? How are institutions organizing to better utilize AI?

This report highlights the results of a Celent survey launched in July 2018 of 72 respondents, all from banks in Latin America. They represent a wide range of asset sizes, roles, and countries.