2020 was a disruptive year in insurance, and the pandemic forced insurers to reprioritize planned initiatives, with more focus on the digitization of processes. Technological and productivity growth will be important, along with business continuity and sustainability, which are key themes for the overall business environment this year.

Business Goals Influencing IT Plans

With this annual report, Celent examines business priorities, IT budget and investment being launched. This report shows the main findings of this year’s survey for APAC insurers.