In June 2022, Celent published a report called Modernizing the US Card Processing Platforms: Stories of Digital Transformation. The report discussed in detail the transformation efforts at three of the largest card processing platforms in the US, including FIS Payments One. At the time we said, “Neither of the three firms is done yet and all will continue to invest into further enhancing and modernizing their platforms.”

Eighteen months later, we were keen to catch up with the FIS Payments One team again to learn more about their progress and current areas of focus. On December 11, 2023, Celent had an in-depth briefing led by Matt Collicoat, Head of Commercialization at FIS, with several other executives in attendance.

Delivering what matters most to its clients—reducing complexity, offering choice, and lowering the total cost of ownership—are the key themes of FIS Payments One transformation strategy. Card issuers looking for a partner that brings not just a proven and capable solution, but also willingness to listen, grow together, and do the right thing, may discover that FIS with its Payments One solution is the right partner for them.