Based on my research, Chief Operating Officers (COO) of Transaction Banks are focusing on: > Integrating cash and trade management functions. > Aligning business units on same performance targets (i.e., same P&L) to ensure integration of functions. > Educating sales reps to understand their clients’ business processes. > Consolidating IT systems to extract data and build through analytics "intelligent" (i.e., predictive) information. > Being prepared to offer some solutions as “cost of doing business” (e.g., applications for electronic invoicing) to keep customer loyalty. > Adopt technical standards (e.g., ISO20022; Swift messaging) to reduce complexity. > Integrating clients’ back-end systems (ERP) with bank’s applications (e.g., payments) to secure STP.