From Tech Stagnation to Innovation: Integrating NextGen Tech and the Human Touch to Create the Holistic Wealth Management Partner
Celent highlights the transformative shift in the wealth management ecosystem, moving from relative tech stagnation to a future characterized by accelerated integration and innovation, where the blend of NextGen technology, open ecosystems, and the “human touch” will redefine the role of wealth management industry players.
The significant intergenerational wealth transfer and retiring population will further drive the need for personalized and holistic wealth management solutions, creating opportunities for firms to leverage advanced technologies and data analytics to better understand and cater to the unique needs and preferences of WM clients.
In this evolving and competitive landscape, wealth managers would be wise to take a deliberate approach when embracing NextGen technologies, such as AI, GenAI, machine learning, and data analytics, to enhance data management, streamline processes, and deliver personalized experiences to an increasingly broadening client base. Importantly, breaking down data silos to create a holistic tech stack that anticipates client needs is a critical area of differentiation.
However, it is crucial for wealth managers to deploy these technologies in a way that complements the enduring value of the human touch.
In fact, can NextGen tech make wealth management more human?
