REPORT
    Top Tech Trends Previsory: Life Insurance, 2025 Edition
    Celent's annual look-ahead to 2025 visualizes how trends in digitalization will grow in the next year.
    13th November 2024

    Despite economic headwinds, the Life insurance industry is pursuing a strategy of growth. But to do so in the current macroeconomic environment requires transformative efficiency. In order to meet growth objectives by leveraging digitalization, insurers also must make major investments in data management and governance. The swell of excitement around generative AI promises levels of automated decisioning never before seen in the industry. While getting arms around that particular technology from a compliance and use case perspective is difficult, doing the work on data and system architecture to support it will help insurers achieve their goals to grow efficiently and set up for the next several decades of business.

    Celent expects 2025 to be a transformative year in insurance, buoyed by a clarity of purpose around efficiency and growth and with lessons in technology strategy, partnerships, and market dynamics from the past several years of chaos absorbed. Five key trends will define the coming year:

    • AI and the Data Imperative
    • Laser Focus on Operational Excellence
    • Advancing Digital Customer and Agent Experiences
    • New Face of Core and Infrastructure
    • The Next Wave of Innovation
    Authors
    Max Ang
    Max Ang
    Research & Advisory
    Karun Arathil
    Karun Arathil
    Senior Analyst
    Craig Beattie
    Craig Beattie
    Research & Advisory
    Karlyn Carnahan
    Karlyn Carnahan
    Head of Insurance, North America
    Nathan Golia
    Nathan Golia
    Senior Analyst
    Donald Light
    Donald Light
    Research & Advisory
    Juan Mazzini
    Juan Mazzini
    Insurance Director - APAC, EMEA, and LATAM
    Nicolas Michellod
    Nicolas Michellod
    Digital Proposition Leader
    Karen Monks
    Karen Monks
    Research & Advisory
    Keith Raymond
    Keith Raymond
    Principal Analyst
    Jaspaul Saini
    Jaspaul Saini
    Principal Analyst
    Fabio Sarrico
    Fabio Sarrico
    Research and Advisory