This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the property casualty claims systems available in EMEA today. It uses Celent’s ABCD vendor view, which is our standard representation of a vendor marketplace, designed to show at a glance the relative positions of each vendor in four categories: Advanced Technology, Breadth of Functionality, Customer Base, and Depth of Client Services. Insurers should consider which of these factors are most important to them and review the detailed profiles in this report to assess vendor suitability.
This report should help insurers define their core systems requirements and, where appropriate, create a short list of vendors for evaluation. Expanded claims functionality and improved technology mean that insurers continue to have a wide spectrum of systems and vendors to consider when they are looking for a solution to fit their needs. Insurers should leverage their access to the authors through analyst access calls to learn more about the vendors.
The report profiles 20 policy administration solutions, providing an overview of their functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Of those solutions, 9 qualified for Celent’s ABCD rankings. Their profiles include customer references and a Celent opinion of the solution. Those solutions are also ranked in the ABCD Vendor View. The other solutions did not qualify to be ranked in the ABCD Vendor View, and those profiles do not include a customer reference or a Celent opinion.
Some vendors also appear in companion reports profiling these systems in Asia Pacific, Europe/Middle East/Africa, and North America. Vendors that qualified are ranked in the ABCD Vendor View grids.
Updates
The report was updated on the 28th April 2021 to correct some typos in the introductory text.
Due to delays in completion of the report, the technology and configuration sections for Guidewire ClaimCenter were outdated and did not reflect the most recent version of the software. On the 8th May 2021 the ABCD charts and these sections were updated to reflect the investment in Cloud and configuration in the latest release.
May 19th 2021: Updated the document due to a few errors in references in the document.
