• Contact us
      • Contact Us
      Have a question?
      Try speaking to one of our experts
      Contact us
      Information
      • Careers
      • Privacy Notice
      • Cookie Notice
      • Terms of Use
      • Office Locations
      Sign up for industry updates
      Stay up to date on Celent's latest features and releases.
      Sign up
      • Privacy Notice
      • Cookie Notice
      • Manage Cookies
      • Terms of Use
      REPORT
      VIDEO
      TD Bank Group: The Power of Personalization
      Winner of Celent Model Bank 2022 Award for Customer Engagement
      16th March 2022
      //TD Bank Group: The Power of Personalization

      The goal of TD’s AI-Powered Digital Experiences is to build trust and deepen relationships with customers by adding value tailored to their financial needs via “AI-driven nudges”—actionable insights delivered across the bank’s digital properties and supporting multiple lines of business. TD’s proprietary AI-driven predictive models are the catalyst for customized use cases tailored to address individual customer needs based on their past behavior and transaction patterns.

      Although early in its journey to fully leverage the platform, TD has shown demonstrably improved digital customer engagement, leading to verifiably improved financial outcomes for its customers that are reflected in elevated customer satisfaction scores. It is a deserving winner of Celent’s 2022 Model Bank award for Customer Engagement.

      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Horizontal Topics
      Artificial Intelligence