The billing function in property/casualty carriers has transformed from a back office operation to a front office value proposition. Carriers are making significant investments in skills and technology to position billing as a critical customer service activity and as an opportunity to retain clients, but how are vendor systems responding to this new challenge?

A new report, Stand-Alone Billing System Vendors: North American Property and Casualty Market 2012, is intended to help insurers understand their vendor options for stand-alone billing systems and enable them to compile their own short lists of providers for additional investigation.

“Virtually all stand-alone billing systems include the basic features required for property/casualty insurers. However, not all have implemented the automation necessary to achieve best-in-class customer service,” says Mike Fitzgerald, Senior Analyst with Celent’s Insurance Group and author of the report. “Customer service tools are now a differentiator among billing solutions.”

This report features Celent’s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.