Helping employees build expertise and specific capabilities can be a challenge for insurers, yet this is a critical factor in achieving continuous improvement of business operations. In this context, the human resource team serves a key role as a strategic business partner. While employees’ inherent knowledge and intelligence are valuable, it is crucial that insurers tailor and provide access to specific trainings that support and expand staff knowledge and meet the desired learning curve.

Employee Development Framework

Bajaj Allianz General Insurance Company Ltd. with its SkillSity solution is a great example on how insurers can give access to relevant knowledge resources to develop their employee’s aptitude. SkillSity combines state-of-the-art technology based on Artificial Intelligence to provide a personalized learning experience platform to every employee.