Disrupt, Decode, Deliver: The Future Hits Fast

Are you going to InsureTech Connect Vegas? We hope to see you there! We have a pre-conference session from 1:00 - 5:00 on Tuesday, October 14. You'll need to be [registered for ITC (see link above) to attend, and we have some great discounts to help you get there. Reach out to kcarnahan@celent.com to see if you qualify for one.

Celent is delighted to invite you to a dynamic event that brings together industry leaders, innovators, and analysts to explore the bold new frontiers of insurance in 2025. From the evolving landscape of InsurTech and the latest advancements in catastrophe management to cutting-edge underwriting modernization and the emerging impact of Generative AI, attendees will gain a comprehensive view of the forces reshaping the industry. Each session combines data-driven insights, real-world experiences, and forward-looking perspectives to equip insurance professionals with the knowledge they need to thrive in an increasingly complex and technology-driven market.

Through interactive panels and expert presentations, the program dives deep into the customer experience, distribution strategies, and emerging technologies that are redefining how insurers operate and compete. Whether you’re focused on enhancing claims loyalty, optimizing agent compensation, or navigating the agentic leap of AI-driven workflows, this event offers actionable insights and vibrant discussions designed to inspire innovation and drive transformation across the insurance ecosystem.

Disrupt, Decode, Deliver: The Future Hits Fast

1:00 - 1:10 Welcome

1:10 - 1:40 InsurTechs in 2025 – Rethinking the Playbook

Nate Golia, Sr. Analyst, Celent

Clive Thompson, SVP. Guy Carpenter

Brian Anderson, Partner, Nationwide Ventures

As the InsurTech landscape matures, 2025 marks a pivotal moment. The explosive growth phase has given way to a more discerning market—where profitability, scalability, and true value creation are under the spotlight. In this 30-minute panel, two leading investors and a seasoned insurance analyst will explore how InsurTechs are adapting to shifting capital markets, evolving carrier needs, and increasing pressure to demonstrate real-world impact. The discussion will cover emerging investment theses, lessons learned from early disruptors, and where the next wave of innovation is likely to emerge. Join us for a candid conversation on what’s working, what’s not, and how the InsurTech model is being redefined for long-term relevance.

1:45 - 2:15 Creating Loyal Customers: Insights on the Claims and Payments Experience

Harry Huberty, Sr. Analyst, Celent

Ian Drysdale, CEO, One Inc

What truly makes a claims experience stand out—and keeps customers coming back? In this 30-minute session, a leading insurance analyst presents findings from a recent survey of individuals who filed insurance claims, offering a data-driven look into what matters most to claimants today. The presentation explores the key drivers of customer satisfaction and loyalty, from first notice of loss through final settlement. Attendees will gain insights into where insurers are meeting expectations, where they’re falling short, and what specific actions—communication, speed, services and payment choice—separate the best experiences from the rest. Whether you're in operations, claims, or customer experience, these findings will help you prioritize what really moves the needle for your customers.

2:20 2:50 The Future of CAT Management: Tools for a Volatile World

Juan Mazzini, Global Head, Celent

Helge Joergensen, Co-founder and CEO, 7Analytics

Will Stikeleather, Meteorologist – North America Peril Advisory, Guy Carpenter

Andrew Notohamiprodjo, Head of Data Science, Delos Insurance

With the frequency and severity of natural catastrophes on the rise, insurers are under increasing pressure to respond faster, price more accurately, and manage risk more proactively. We will explore the new generation of tools helping carriers improve CAT modelling, event response, exposure management, and customer communication. From advanced geospatial analytics and AI-driven forecasting to real-time claims triage and portfolio optimization, the discussion will highlight where innovation is delivering real value—and what’s coming next. This is a must-attend session for anyone focused on resilience, responsiveness, and smarter CAT risk management.

3:00 - 3:30 Underwriting Modernization – New Tech, New Rules

Fabio Sarrico, Sr. Analyst, Celent

Kevin Stein, CEO, Delos Insurance

Will Ross, CEO and Co-Founder, Federato

Cody Dickenson, VP Information Technology, LWCC

Underwriting is undergoing a quiet revolution. Emerging technologies—from advanced data sources and AI-driven decisioning to workflow automation and no-code platforms—are reshaping how insurers assess risk, streamline operations, and improve speed to quote. In this 30-minute panel, a leading industry analyst, a technology provider at the forefront of innovation, and a carrier actively transforming their underwriting process will explore the latest trends driving modernization. The discussion will cover what's real versus hype, where early adopters are seeing impact, and how insurers can prioritize investments to balance efficiency, accuracy, and customer expectations. Expect practical insights and candid perspectives on what it really takes to modernize underwriting in today’s market.

3:35 - 4:05 Commissions, Compensation, and Change – What Agents Are Saying in 2025

Karen Monks, Principal Analyst, Celent

Christopher Paradiso, Owner, Paradiso Agency

Tracey Brown, General Manager of Distribution and Compliance Management, Vertafore

Compensation remains a cornerstone of the agent-carrier relationship—and it’s evolving to meet the needs of a changing market. In this 30-minute session, an industry analyst will share findings from a recent survey of insurance agents, exploring how different compensation models impact agent satisfaction, motivation, and carrier preference. The session will also feature a panel of agents, vendors and insurers who will share their perspectives: what’s working, what’s changing, and how compensation programs influence the way they do business. Whether you’re involved in distribution strategy, channel management, or field support, this session offers timely insight into how compensation shapes the agent experience in 2025.

4:10 - 5:00 GenAI at Work: What the Agentic Leap Means for Insurers

Keith Raymond, Principal Analyst, Celent

Andy Kearns, Appian, Industry Lead - Insurance

Chad Hersh, AWS, Head of Worldwide Market Development, Life Insurance

Chidam Narayanan, Head of Engineering, Genworth

As Generative AI capabilities rapidly evolve, the conversation is shifting from experimentation to transformation. We’re now entering the “agentic” era—where AI moves beyond copilots to autonomous agents that can take action, make decisions, and reshape workflows across the insurance value chain. The discussion will explore what the agentic leap really means for the industry. We will examine emerging use cases and how insurers can balance innovation with trust and control. Whether you're building your GenAI roadmap or reimagining core processes, this session will offer forward-looking insights into what’s coming next—and how to prepare for the future.