11 April 2019
Celent recognizes Deutsche Bank Spain as the winner of the Model Wealth Manager 2019 Client Experience Award for its initiative New Investment R…
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Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
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15 June 2022
Digital technologies including big data analytics, artificial intelligence, cloud, and APIs have already transformed customer-facing functions a…
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7 June 2022
Financial institutions are increasingly looking to build and maintain sustainable Anti-Financial Crime (“AFC”) programs that can adapt to variou…
-
18 May 2022
Anti-money laundering (AML) and counter-terrorist financing (CTF) programs are designed around a decade-old compliance-focused model that acts a…
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29 March 2022
The last 24 months have seen tectonic shifts in cloud adoption and openness to the cloud in financial services. The forces of digitalization, in…
-
21 March 2022
Anti-money laundering (AML) compliance continues to face challenges of efficiency and efficacy. Recent advances in data and analytics can be lev…
-
15 March 2022
With an emerging economy reliant on international, cross-border trade and transactions, Vietnamese banks must operate in line with global indust…
-
15 March 2022
Congratulations to Celent's Model Risk Manager 2022 Award winners: ABN AMRO, BNP Paribas S.A., DBS Bank, Fincare Small Finance Bank, Forcht Bank…
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14 December 2021
Celent estimates that financial industry spending on AML-KYC compliance information technology (IT) and operations will reach US$37.1 billion gl…
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6 December 2021
The Risk team at Celent has regular conversations with industry participants to identify the technology and operational challenges they are faci…
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19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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4 June 2021Scandals over recent years have shown that some institutions are still failing to live up to their obligation to minimize the risk of financial…
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11 May 2021
Risk and compliance functions have traditionally lagged in adopting new technology. But that had started to change in the last 24 months, and th…
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13 April 2021
In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
Research related to TCS BaNCS Digital
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6 August 2022
As banks chart their course through the imperative of digital transformation, one increasingly common approach is to launch a digital bank on a…
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4 March 2022
Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
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26 October 2021The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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8 July 2020Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
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28 April 2020A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
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15 April 2020First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
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15 April 2020Australian Military Bank (AMB) is a niche institution dedicated to serving Australian Defence personnel and their families with products and ser…
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15 April 2020In 2016, RBC embarked on an ambitious plan to deliver personalized customer engagement in its digital channels. Beginning with a complete mobile…
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11 March 2020A previous report looked at the evolution of channel platforms from major vendors. Niche vendors are converging, adding channel capabilities to…
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5 March 2020A previous report looked at the evolution of channel platforms from major vendors. Niche vendors are converging, adding channel capabilities to…
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20 January 2020At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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8 January 2020Banks are at an inflection point and the curve of opportunity is steep. Given technological advances, they can change the game in both customer…
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3 December 20195G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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5 March 2019Digital channels are most every institution’s top priority, yet the number of surveyed banks and credit unions expecting to grow their branch ne…
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25 January 2019Banks say CX is important, but the significant majority of US banks aren’t utilizing established solutions designed to optimize the in-person CX…
Research related to TCS Customer Intelligence & Insights™ (CI&I) for Banking
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7 August 2022
In the insurance industry - where profit margins vary widely based on catastrophes on the property casualty side and are usually razor thin on t…
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3 August 2022
Banking is one of the most data-intensive industries, with data woven into every facet of client experience, banking operations, and servicing.…
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6 July 2022
You can’t read the news without seeing daily reports of the economic climate with rising rates, snarled supply chains, increasing volatility, an…
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8 June 2022
I recently joined the Celent Corporate Banking Practice, having spent most of my career working at the intersection of business and technology w…
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14 May 2022
Over the past week, I had the great opportunity to present at two events – Celent’s inaugural Asia webinar series and the Toronto Machine Learni…
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14 April 2022
In this discussion, Aneesh Chopra,President, CareJourney, who served in the Obama Administration as the first US Chief Technology Officer, chatt…
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29 March 2022
ESG criteria promotes doing business for good and holds organization accountable for actions that are damaging to the people and planet it aims…
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27 March 2022
What’s good about insuring connected homes? Insuring connected homes has three pretty good value propositions: The insurance industry can show…
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18 March 2022
Investment firms are continuing to reprioritize technology investments to focus on strategic data enablement, with broader aims of relieving pre…
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17 March 2022
QSuper's Enterprise Data Management platform initiative is the winner of Celent’s 2022 Model Asset Manager Award for Technology Infrastructure M…
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15 March 2022
Taiwan Life saw an opportunity to be the first to leverage new digital data from the government’s e-health initiative, using machine learning (M…
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15 March 2022
The FWD Group Data team developed a smart insurance framework, an AI-everywhere approach that aims to transform the insurance journey by leverag…
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11 February 2022
The burgeoning Insurtech space is vast and rapidly evolving. It is difficult for even the savviest of industry insiders to keep up with today’s…
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12 January 2022
Driven by imperatives around digitization, AI and the exploitation of strategic data insights, we are observing a continued renewal and elevatio…
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10 January 2022Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
Research related to TCS BaNCS for Property and Casualty
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5 August 2022
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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10 March 2021
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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3 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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26 November 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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29 June 2020Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
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16 June 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
Research related to TCS Conversa
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16 March 2022Before vendor-built conversational interactive voice response (IVR) systems were widely available, Alior Bank embarked on an ambitious program t…
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14 March 2022Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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9 March 2022Once the exclusive domain of large enterprises, intelligent virtual agents (IVAs) based on conversational artificial intelligence (CAI) are quic…
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30 November 2021
Interactive Voice Response (IVR) systems have greeted inbound callers for decades. Are we nearing the end of IVRs as we know them? Based on an O…
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26 October 2021
The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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10 March 2021COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries f…
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10 March 2021Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
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2 October 2020Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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11 August 2020
COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
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24 April 2020Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
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15 April 2020Bots and chat interfaces have gained significant hype in insurance recently. With this initiative, AA Ireland has pragmatically delivered bots t…
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3 December 2019
5G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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31 October 2019InsureTech Connect is the world’s largest insurtech event and this document was created for Celent customers interested in insurtech and innovat…
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12 April 2019This quest for operational excellence must be done while keeping the lights on and tackling the everyday issues that arise in managing a technol…
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4 May 2018It’s not hard to find people saying that voice is the new UI. It’s a great slogan, because it is succinct, plausible . .. and confirmed by the e…
Research related to TCS BaNCS Global Banking Platform
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6 August 2022
As banks chart their course through the imperative of digital transformation, one increasingly common approach is to launch a digital bank on a…
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31 July 2022
The pandemic and the Ukraine crisis have unleashed an age of perpetual black swan effects, from supply chain disruptions to inflation. But the p…
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28 July 2022The mortgage market in Canada has been growing strongly over time, and is now facing a period of technology-enabled transformation. The landscap…
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27 July 2022
Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
-
24 July 2022
Investment Culture Has Rooted in Japan, However Spread of Open APIs Is Slower than Expected In Japan, a country with a large amount of personal…
-
20 July 2022
Anti-money laundering operations are challenged by regulatory risk due to false negatives (missed suspicious cases) as well as inefficiencies du…
-
11 July 2022Despite the rapid growth of digital automation with digital point-of-sale solutions, loan origination systems, automated underwriting, and data…
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7 July 2022Profound shifts born from the wave of regulatory, capital, passive investing, and fee compression trends are continuing to alter the investment…
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30 June 2022A customer management (CM) strategy is a critical component of making the customer experience a seamless and engaging event for any insurer. Cus…
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22 June 2022The UK mortgage market is at an inflection point due to higher interest rates, declining lending volumes, and customer demand for a better, tech…
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15 June 2022
It’s no secret that banks’ adoption of public cloud has been proceeding faster than anyone (including us, honestly) predicted two years ago. Whe…
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15 June 2022
About the Interview: We chatted with Jeffrey Severjin, Chief Technology officer of five°degrees, about its °neo core banking engine. About five°…
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15 June 2022
About the Interview: We chatted with Travers Clarke-Walker, Thought Machine's Chief Marketing Officer, about its core banking system Vault. Abou…
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15 June 2022
About the Interview: We chatted with Michael Haney, Head of Digital Core for Technisys, about Cyberbank, the firm's Digital Engagement accelerat…
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15 June 2022
About the Interview: We chatted with Vishal Dalal, CEO U.S., Europe, and Asia, about Pismo's core banking platform. About Pismo Pismo is a techn…
Research related to TCS BaNCS for Health Insurance
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5 August 2022
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
-
13 July 2022Some loyal readers may be surprised by my authorship of a blog post. I suppose this my reintroduction to Celent. Prior to mid-2020, I led the Am…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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17 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
-
3 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
-
18 December 2020
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
-
3 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
-
2 October 2020
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
-
29 August 2020
Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
-
24 August 2020
As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
-
5 July 2020
Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
-
27 June 2020Over the past decade, the health insurance market has been changing quickly. Health insurers are no longer simply paying medical bills and under…
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24 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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22 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
Research related to Quartz solution for Compliance - Watchlist Screening
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31 July 2022
The pandemic and the Ukraine crisis have unleashed an age of perpetual black swan effects, from supply chain disruptions to inflation. But the p…
-
27 July 2022
Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
-
20 July 2022
Anti-money laundering operations are challenged by regulatory risk due to false negatives (missed suspicious cases) as well as inefficiencies du…
-
7 June 2022
Financial institutions are increasingly looking to build and maintain sustainable Anti-Financial Crime (“AFC”) programs that can adapt to variou…
-
18 May 2022
Anti-money laundering (AML) and counter-terrorist financing (CTF) programs are designed around a decade-old compliance-focused model that acts a…
-
29 March 2022
The last 24 months have seen tectonic shifts in cloud adoption and openness to the cloud in financial services. The forces of digitalization, in…
-
23 March 2022
At Celent’s annual Innovation and Insight event, we assembled experts (Dan Tannebaum, Paul Mee, Jamie MacGregor, Rob Norris and Gareth Lodge) fr…
-
21 March 2022
Anti-money laundering (AML) compliance continues to face challenges of efficiency and efficacy. Recent advances in data and analytics can be lev…
-
15 March 2022
With an emerging economy reliant on international, cross-border trade and transactions, Vietnamese banks must operate in line with global indust…
-
15 March 2022
Congratulations to Celent's Model Risk Manager 2022 Award winners: ABN AMRO, BNP Paribas S.A., DBS Bank, Fincare Small Finance Bank, Forcht Bank…
-
14 December 2021
Celent estimates that financial industry spending on AML-KYC compliance information technology (IT) and operations will reach US$37.1 billion gl…
-
6 December 2021
The Risk team at Celent has regular conversations with industry participants to identify the technology and operational challenges they are faci…
-
20 October 2021Regtech Solution Briefs are a new report series designed to provide Celent research clients with timely updates on regtech solutions and strateg…
-
19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
-
10 August 2021In the last five years, developments in next generation technology such as artificial intelligence (AI) and machine learning (ML) have advanced…