11 April 2019
Celent recognizes Deutsche Bank Spain as the winner of the Model Wealth Manager 2019 Client Experience Award for its initiative New Investment R…
Research related to TCS
Research related to TCS BaNCS Global Banking Platform for Community and Regional banks
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8 November 2021As analysts, we often get invited to speak at various conferences and client events. It is a privilege we don't take for granted, and always str…
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27 October 2021The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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20 October 2021Regtech Solution Briefs are a new report series designed to provide Celent research clients with timely updates on regtech solutions and strateg…
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19 October 2021The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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22 September 2021 -
10 August 2021In the last five years, developments in next generation technology such as artificial intelligence (AI) and machine learning (ML) have advanced…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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8 June 2021Combatting financial crime in the digital era will require financial institutions (FIs) to strengthen and widen their adverse media screening co…
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4 June 2021Scandals over recent years have shown that some institutions are still failing to live up to their obligation to minimize the risk of financial…
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11 May 2021Risk and compliance functions have traditionally lagged in adopting new technology. But that had started to change in the last 24 months, and th…
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18 April 2021Embedded finance is a burgeoning space with the potential to dramatically reshape the way customers engage with financial services. And yet, dif…
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13 April 2021In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
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10 March 2021The promise of delivering Americans low-cost and attractive banking services using an efficient, state-of-the-art tech stack has been an allurin…
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10 March 2021This Model Bank report uncovers how Delta Community undertook a multiyear technology and operations transformation project in recognition that f…
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8 March 2021Following its introduction of digital onboarding for retail and business customers in 2019, Standard Bank built a tool for remote uploading of K…
Research related to TCS BaNCS for Reconciliations
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9 August 2020Reconciliation is a critical part of capital markets operations because the inability to get it right can result in business losses, suboptimal…
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24 January 2019Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
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21 June 2017Just got back from the FTF Sec Ops Conference in Boston. Front-to-back asset management workflow was the main focus of the conference with some…
Research related to TCS BaNCS Global Banking Platform
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8 November 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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8 November 2021
As analysts, we often get invited to speak at various conferences and client events. It is a privilege we don't take for granted, and always str…
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27 October 2021
The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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20 October 2021
Regtech Solution Briefs are a new report series designed to provide Celent research clients with timely updates on regtech solutions and strateg…
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19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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25 September 2021Digital assets are here to stay. Despite continued volatility institutional investor interest remains strong. With client demand materializing,…
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22 September 2021
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27 August 2021Going into 2020, traditional banking approaches to credit were already under strain. The data and analytics revolution pioneered by Big Tech had…
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10 August 2021
In the last five years, developments in next generation technology such as artificial intelligence (AI) and machine learning (ML) have advanced…
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2 August 2021"Generation Investor” was a term coined by Charles Schwab to account for the surge in retail investors who opened their brokerage accounts durin…
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19 July 2021Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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8 July 2021Driven by the imperative for sustainable cost savings and profitability, investment managers are renewing their focus to double down on their co…
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4 July 2021How Financial Institutions Are Responding to COVID-19 Constraints Many lenders adapted quickly to new customer channel preference (digital versu…
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3 July 2021Growing regulatory scrutiny, continuously changing watchlists, and the complexities of an increasingly interconnected and international financia…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
Research related to BaNCS ADK
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27 October 2021
The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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27 October 2021Transaction banking, including cash management and payments, has been hit hard over the past 18 months. A sharp downturn in interest rates in 20…
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16 August 2021Much of a bank's corporate banking revenue is attributable to meeting the complex financial operations needs of their business customers, who re…
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16 August 2021Much of a bank's corporate banking revenue is attributable to meeting the complex financial operations needs of their business customers, who re…
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22 July 2021Serving corporate clients requires banks to offer a dizzying array of products and services to manage working capital, liquidity, investments, a…
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28 April 2021In 2019, the Wells Fargo Commercial Banking and Corporate & Investment Banking groups embarked on a multiyear program to reimagine the customer…
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13 April 2021Wholesale banks are delivering high returns. A decade of structural changes in the Markets and IBD businesses has led to more efficient balance…
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10 March 2021Celent recognizes Goldman Sachs as the winner of the 2021 Celent Model Bank Award for Corporate Banking in the Cloud for their initiative Goldma…
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10 March 2021Celent recognizes DBS Group as the winner of the Celent Model Bank 2021 Award for Corporate Digital Banking for their initiative DBS IDEAL Next-…
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22 December 2020In the Fall of 2020, Celent launched its “Future of Cloud in Financial Services” research hub, highlighting our coverage of advances in financia…
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29 September 2020At least $17 trillion is trapped in accounts payable worldwide. This big number represents a huge opportunity in working capital financing. Wher…
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11 August 2020Celent launched its inaugural Corporate Banking Digital Channels Survey in June 2020 with much of the world still grappling with the personal an…
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22 July 2020At the beginning of 2020, Corporate Banking revenue trends continued their annual upward trajectory. Just a few months later, those trends drama…
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8 July 2020Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
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28 April 2020A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
Research related to TCS BaNCS for Wealth Management
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18 May 2021As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
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29 April 2021
Representatives of the wealth managmenet industry gathered at Celent's Live Wealth Management Session at I&I Week 2021. Under the theme of Accel…
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7 April 2021Celent hosted its 15th annual Innovation & Insight Week (I&I Week) and its fourth annual Model Wealth Manager Awards (Model WM Awards) program o…
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8 March 2021
Congratulations Morgan Stanley, Merrill Lynch, and BNY Mellon Pershing on being Celent's Model Wealth Manager 2021 award winners! Links to the c…
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29 November 2020リサーチは投資情報戦略の動力源です。投資の意思決定がより高度になるにつれ、複雑なデータフローを管理し、ワークフローをサポートし、同じチームの複数のメンバーが共同で投資調査を行うことができるようにする必要性が高まっています。 リサーチ・マネジメント・システム（RSM）は、バイサイドのフロン…
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27 September 2020Research helps power the investment engine. With investment decision-making getting more advanced, there is an increasing need to manage complex…
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21 September 2020Join Awaad Aamir as he highlights findings from over 30 direct financial institution use cases on wealth management IT spending. Our videocast w…
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11 August 2020COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
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21 June 2020Set to go into effect on June 30, Reg BI requires US broker‐dealers to adhere to a best interest standard of care when making a recommendation o…
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27 May 2020It took just a few days this March for a booming US economy to stop in its tracks, and a few weeks to end a 10-year bull market. As markets crat…
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16 April 2020Robust levels of organic growth demanded a new approach to business assurance (compliance) at St. James’s Place, a wealth manager serving indivi…
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7 April 2020As the coronavirus pandemic rocks the markets and affects virtually every area of financial services, estate lawyers, advisors, financial planne…
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9 January 2020Technology Priorities for Wealth Managers As we enter 2020, wealth managers of all stripes are grappling with a common challenge: how to improve…
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16 December 2019Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
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2 December 2019Growth has been the word the past decade, with steady economic expansion underpinning market gains. These gains have been supported by innovatio…
Research related to BFSI IT Services
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17 November 2021
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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3 October 2021Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
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8 September 2021"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
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18 August 2021The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
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15 July 2021Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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30 June 2021Celent surveyed numerous vendors that provide RPA platforms and/or services to see how RPA is advancing with focus on areas such as process inte…
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21 June 2021This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
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14 June 2021In Insurtech in Asia Series: Evolving Landscape, Changing Innovations in Singapore, we summarize the observations and segment four main areas fo…
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27 May 2021In my previous blog, I wrote about the usage of alternative data for health insurance and how this can be enabled by the partnership of the gove…
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25 May 2021Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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18 May 2021
As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
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14 May 2021The COVID-19 pandemic has been especially hard on P&C insurers. Along with a large number of natural disasters and severe weather events which c…
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30 April 2021COVID-19 presented the global life insurance industry with challenges that have turned into opportunities. New societal realities and customer n…
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28 April 2021
Technology-driven change is accelerating in the buy side front office according to senior buy side executives who participated in an exclusive C…
Research related to TCS BaNCS for Corporate Actions
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3 May 2020Treasury and capital markets divisions at banks continue to struggle with the trilemma of complying with regulatory changes and meeting evolving…
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21 February 2020The race is on to get lean and agile. Unfortunately, capital markets firms continue to struggle with common operational and technology challenge…
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27 November 2019Corporate actions processing has lagged other areas in technology innovation. However, developments in new technology and low-cost operating mod…
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10 September 2019Join us for this presentation by Arin Ray addressing corporate actions automation and how to leverage innovative technology to improving efficie…
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16 August 2019A failure to elect on a corporate action due to an operational error can hurt the beneficiary financially. This exposes the firm to scrutiny abo…
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14 August 2019With a more relaxed US regulatory climate, tax reform and growing cash reserves more public companies are building strategic growth through merg…
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6 August 2019With growing volumes and complexities of corporate actions, intensifying regulatory scrutiny on transparency in corporate governance, and dimini…
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14 May 2019The pursuit for improving automation levels goes back a long time in the capital markets. Success has been achieved in some areas, but a lot rem…
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24 January 2019
Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
Research related to TCS BaNCS for Payments
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27 October 2021
Transaction banking, including cash management and payments, has been hit hard over the past 18 months. A sharp downturn in interest rates in 20…
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12 October 2021Nearly two years into the global pandemic, many of us have made considerable changes in our lives. For some, these have been aesthetic — new war…
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30 August 2021In mid 2021, Celent undertook a large, global survey of banks to create a worldwide State of the Nation for payments modernization for non-card…
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15 July 2021As the world begins to navigate out of the global pandemic, Oliver Wyman expects the payments market to return to robust growth. The underlying…
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7 July 2021In many parts of the world, real-time payments are part and parcel of daily life, and have been for many years. More than 50 countries have syst…
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29 August 2020Celent’s reports on trends in retail banking, corporate banking, payments, and IT spending are regular fixtures on our research agendas and are…
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22 April 2020If payments are core to your business, should you run them as if they are? The one thing that perhaps that unites every customer at every bank i…
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15 April 2020Celent recognizes Silvergate as the winner of the Celent Model Bank 2020 Award for Payments Replatforming. Payments are critical to any bank, bu…
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14 April 2020Celent recognizes PNC as the winner of the Model Bank 2020 Commercial Payments for their Healthcare Payer Enrollment Automation. PNC has a 25 ye…
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13 April 2020Celent recognizes Länsförsäkringar Bank as the winner of the 2020 Celent Model Bank Award for Core Technology Replatforming for its initiative C…
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3 March 2020The payments industry faces many significant changes in the coming years, from standards such as ISO 20022 to Instant Payments to those mandated…
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3 February 2020Celent has been involved with Instant Payments since, well, everyone called them Real Time Payments! Our first report dates back to 2014, and th…
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2 October 2019Banks are facing both cost and revenue pressures, and with increasing demands on their payments processing technology from both customers and re…
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30 September 2019Tomorrow’s the first day of October, and that means it’s time to start preparing for Money 20/20, held October 27-30 in Vegas. I’ve got some pra…
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24 September 2019In many banks, the payments infrastructure is barely suitable for today, let alone tomorrow. Banks face ever more changes, and adding more patch…
Research related to TCS BaNCS for Islamic Banking
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2 November 2021With the growing adoption of cryptocurrencies and crypto-based assets, the crypto ecosystem and its participants are coming under greater scruti…
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19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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23 July 2021Digitalization of financial services is creating new products, channels, and business models. New players such as digital banks, payment and rem…
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21 June 2021
This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
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11 May 2021
Risk and compliance functions have traditionally lagged in adopting new technology. But that had started to change in the last 24 months, and th…
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13 April 2021
In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
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11 April 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insuranace industry.…
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8 March 2021Congratulations to Celent's Model Risk Manager 2021 Award winners: Credit Suisse, Fino Payments Bank, Goldman Sachs, HSBC, Standard Bank, State…
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24 February 2021
When it comes to the capital markets, a shift is underway in the process of application development. This is driven by increasing demands across…
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8 December 2020The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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9 November 2020Broker-dealers continue to watch how the SEC and FINRA interpret and enforce Regulation Best Interest (Reg BI) and Form CRS. On October 26th, th…
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28 October 2020Regulation based on principle will generate uncertainty; such are the challenges of interpretation. In the case of Reg BI, the tests involved in…
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4 October 2020Employee conduct is critical for financial institutions due to the reputational and regulatory risks. It is a complex, enterprise-wide area invo…
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15 July 2020A new world of more costly, intrusive, and data-intensive regulatory regimes has challenged ALM practices and operating models to embrace greate…
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7 June 2020Improving data management is a journey; in recent years many FIs have been ushering in changes to break down data silos and simplify data archit…
Research related to TCS BaNCS Digital Solution for Agents/ Brokers
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30 September 2021Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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20 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to TCS BaNCS for Compliance
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20 October 2021
Regtech Solution Briefs are a new report series designed to provide Celent research clients with timely updates on regtech solutions and strateg…
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19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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10 August 2021
In the last five years, developments in next generation technology such as artificial intelligence (AI) and machine learning (ML) have advanced…
-
3 July 2021
Growing regulatory scrutiny, continuously changing watchlists, and the complexities of an increasingly interconnected and international financia…
-
30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
8 June 2021
Combatting financial crime in the digital era will require financial institutions (FIs) to strengthen and widen their adverse media screening co…
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4 June 2021
Scandals over recent years have shown that some institutions are still failing to live up to their obligation to minimize the risk of financial…
-
11 May 2021
Risk and compliance functions have traditionally lagged in adopting new technology. But that had started to change in the last 24 months, and th…
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13 April 2021
In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
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8 March 2021
Following its introduction of digital onboarding for retail and business customers in 2019, Standard Bank built a tool for remote uploading of K…
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8 March 2021
Congratulations to Celent's Model Risk Manager 2021 Award winners: Credit Suisse, Fino Payments Bank, Goldman Sachs, HSBC, Standard Bank, State…
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8 March 2021Credit Suisse’s Chief Risk Office in Asia Pacific created a cross-risk platform for risk identification and analysis across financial risk, oper…
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8 March 2021To support the bank’s high growth ambitions from its consumer banking business and fulfil its mission of building a digital bank of the future,…
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8 March 2021In this project HSBC set out with the view of developing an exclusively insurance-focused solution and achieved its goal. Its application of mac…
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8 March 2021United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
Research related to TCS OPTiX
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18 October 2021Alternate data sources can be a possible way to enhance insurance models and provide greater insights for insurers, leading to the inclusion of…
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15 September 2021MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
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27 April 2021
Line of business (LOB) and technology heads at wholesales financial institutions (FIs) come from different angles in wanting to realize business…
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25 March 2021Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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10 March 2021Read about how an insurer optimize price and provide price personalization through the analysis of customers' reponse to price change and their…
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9 March 2021Read about how an insurer identifies suspicious individuals and claims in the insurance industry through the application of graph theory in soci…
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8 March 2021The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
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24 February 2021
When it comes to the capital markets, a shift is underway in the process of application development. This is driven by increasing demands across…
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14 January 2021Data science derive experimental conclusion on a hypothesis through experiments with data and statistical methods. As a branch of data science,…
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4 January 20212020 marked a watershed with three platform players announcing entry into the small business deposit business: QuickBooks Cash, Square Bank, and…
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12 December 2020Snap polls reflect questions asked by members of the Celent Research Panel, a group of C level executives in the insurance industry. This snap p…
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11 December 2020The fallout of the Covid-19 pandemic is likely to have ramifications in a number of areas within capital markets, for example shift to remote wo…
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8 December 2020
The world had a tough 2020 but, unlike the 2008 financial markets crisis, this time capital markets emerged as the hero as governments worldwide…
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3 December 2020A Year of Extremes… It certainly has been a year of extremes with many superlatives required to describe the situation; but also, a year with pl…
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2 December 2020This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
Research related to TCS Customer Intelligence & Insights™ (CI&I) for Insurance
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2 November 2021In 2022 retail wealth management firms will continue to drive toward a singular vision for the industry: delivering holistic, personalized finan…
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19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
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8 October 2021Implementing changes has always required various human and technology resources. Wealth management (WM) firms have generally employed specific p…
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28 September 2021The demand for applications is growing faster than the supply of developers to deliver them. A new era of low/no-code development is emerging no…
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28 September 2021The growth in demand for digital has created a long tail of applications which traditional IT struggles to build or maintain. The backlog is gro…
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15 September 2021
MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
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8 August 2021Implementing changes has always required various human and technology resources. Insurers have generally employed specific processes to plan, ex…
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12 July 2021In 2018 ING embarked on a multiyear program to reimagine application development and drive change within an agile, at-scale transformation frame…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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4 May 2021“Hands Free” driving is much in the news, and not in a particularly good way. A 2019 Tesla Model S recently crashed into a tree at high speed ne…
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27 April 2021
Line of business (LOB) and technology heads at wholesales financial institutions (FIs) come from different angles in wanting to realize business…
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31 March 2021Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
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25 March 2021
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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12 March 2021
Intelligent automation projects are worth exploring as they can directly decrease the cost of operations while improving scalability and reducin…
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11 March 2021Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
Research related to TCS BaNCS for Life & Pension
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17 November 2021
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
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21 October 2021Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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20 October 2021The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
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12 September 2021Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
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8 September 2021
"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
-
18 August 2021Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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15 July 2021
Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
-
30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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29 June 2021
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
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25 May 2021
Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
-
21 April 2021
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
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6 April 2021Snap polls reflect questions posed by members of the Celent executive research panel. Several members of the NA L&H panel queried about digital…
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25 March 2021
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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4 March 2021Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
Research related to TCS Customer Intelligence & Insights™ (CI&I) for Banking
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2 November 2021
In 2022 retail wealth management firms will continue to drive toward a singular vision for the industry: delivering holistic, personalized finan…
-
19 October 2021
The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
-
15 September 2021
MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
-
30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
4 May 2021
“Hands Free” driving is much in the news, and not in a particularly good way. A 2019 Tesla Model S recently crashed into a tree at high speed ne…
-
27 April 2021
Line of business (LOB) and technology heads at wholesales financial institutions (FIs) come from different angles in wanting to realize business…
-
31 March 2021
Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a resu…
-
25 March 2021
Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
-
11 March 2021
Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
-
10 March 2021
The promise of delivering Americans low-cost and attractive banking services using an efficient, state-of-the-art tech stack has been an allurin…
-
10 March 2021
Read about how an insurer optimize price and provide price personalization through the analysis of customers' reponse to price change and their…
-
10 March 2021Read about how an insurer used telematics data to underwrite and assess claims and premium payments, with the application of usage-based insuran…
-
9 March 2021
Read about how an insurer identifies suspicious individuals and claims in the insurance industry through the application of graph theory in soci…
-
8 March 2021
To support the bank’s high growth ambitions from its consumer banking business and fulfil its mission of building a digital bank of the future,…
-
8 March 2021
United Overseas Bank recognized the potential of artificial intelligence (AI) and machine learning (ML)–powered solutions to strengthen its cont…
Research related to TCS Conversa
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27 October 2021
The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
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10 March 2021COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries f…
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10 March 2021Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
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2 October 2020Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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11 August 2020
COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
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24 April 2020Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
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15 April 2020Bots and chat interfaces have gained significant hype in insurance recently. With this initiative, AA Ireland has pragmatically delivered bots t…
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3 December 20195G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
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31 October 2019InsureTech Connect is the world’s largest insurtech event and this document was created for Celent customers interested in insurtech and innovat…
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12 April 2019This quest for operational excellence must be done while keeping the lights on and tackling the everyday issues that arise in managing a technol…
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4 May 2018It’s not hard to find people saying that voice is the new UI. It’s a great slogan, because it is succinct, plausible . .. and confirmed by the e…
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4 April 2018Alexa, Google Home Assistant, and friends are becoming more than information utilities and background music. They are bidding to become family m…
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20 July 2017The risk of non-adoption is higher than the risk of early adoption. Insurers are encouraged to specific use cases with which to test the technol…
Research related to TCS BaNCS for Health Insurance
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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18 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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2 October 2020
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
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29 August 2020Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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27 June 2020Over the past decade, the health insurance market has been changing quickly. Health insurers are no longer simply paying medical bills and under…
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24 March 2020The current Coronavirus Disease 2019 (COVID-19) has put the global environment into trying times and it signify opportunities to extend current…
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22 October 2019Healthcare is a complex industry that has a deep impact on everyone’s life and well-being. Getting all the market participants – including healt…
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5 September 2019The spectrum of products and services offered by health insurance companies has flourished, and companies are focusing on building a health ecos…
Research related to TCS BaNCS for Property and Casualty
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18 August 2021
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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11 March 2021
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
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11 March 2021Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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11 March 2021In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
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4 March 2021
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
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19 January 2021This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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18 December 2020
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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3 December 2020
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
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26 November 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
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29 August 2020
Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
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24 August 2020
As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020
Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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29 June 2020Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
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16 June 2020This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
Research related to Property and Casualty Claims
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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20 April 2021This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
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11 March 2021
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
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2 December 2020
This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
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19 July 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This re…
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12 May 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
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22 March 2020Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
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13 February 2020At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
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9 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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26 October 2019At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
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25 June 2019As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
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22 January 2019What's on the agenda for North American P/C CIOs in 2019? Find out what is in the works for digital, cloud, and renewal of application portfolio…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
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9 July 2018In January this year I posted a blog, If 2017 Was the Year of Insurtech, Will 2018 be the Year of the Insurance Platform? The blog pointed out t…
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3 October 2017A review and ranking of vendor provided core claims systems actively being used by non-life insurers in EMEA is presented in this report. Celent…