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ServisBOT

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Overview

The ServisBOT Conversational AI Platform helps businesses to easily build and manage enterprise-grade chatbot solutions that automate customer interactions and journeys across the complete lifecycle. Our platform supports the creation of conversational AI solutions that automate digital engagement across multiple business use cases - from customer acquisition and onboarding to customer service and retention.

The platform offers low code tools, centralized reusable services, bot blueprints, and AI models that enable businesses to easily build digital assistants or chatbots and integrate them securely with business systems without the need for AI specialists. This reduces time to market and the total cost of ownership for the enterprise.

API-led integration to business and live chat systems provides more personalized and advanced engagement while enabling human handover when needed. A wide range of engagement adapters available in our offering make it easy to deploy bots to multiple channels, such as web, mobile, SMS, messaging, IVR, and voice.

The platform is built on an enterprise-grade architecture that supports centralized security, integration, and management, satisfying the needs of enterprise IT teams. Our unique multi-bot orchestration model supports the building and maintenance of advanced conversational AI solutions that require multiple bots to be orchestrated in a unified experience.

Our contact deflection and containment solution, which can be deployed in as little as a week, integrated with existing call center and live chat technology, helps customers:

  • Deal with increased contact volumes
  • Provide a 24/7 service without the costs
  • Improve quality and CSAT through better service levels and consistent responses
  • Prioritize requests (and customers) based upon what’s important to the business
  • Assist during peak hours when long wait times are hurting your customer satisfaction

How does it it all work?

Low-code Bot Building: Chatbots can be created quickly and easily using a drag and drop interface and low code tools. Our bot blueprints help users get started and then build their own intents and utterances to meet the needs of their specific use case. It's easy to add fulfillment actions to each intent, all without the need for coding skills. There is also tooling for enterprise developers to build and test complex bots and to support ease of scaling and management.

Create Enhanced and Personalized Experiences : The platform provides an integration layer to integrate enterprise data securely into conversation flow. A flow designer enables the user to create the necessary workflows and business logic that support higher degrees of automation and a more personalized user experience.

Adding Skills to Bots: Skills can be added to each bot over time to make them more successful. Whether it’s learning new skills, different languages, or making small talk, we help make your bots smarter. Our bot orchestration approach is also critical to raising the bot IQ, faster and more efficiently.

Choose Multiple Engagement Channels : Channel engagement adapters allow you to easily select the appropriate channels for your bot solution - Rich media web messenger, SMS, MS Teams, Slack, WhatsApp, Facebook Messenger, Voice, and more.

Orchestrate Multiple Bots: The enterprise Virtual Assistant (VA) or bot orchestrator blends multiple skilled bots into a unified experience, orchestrating bots built on diverse NLP engines – a bonus for organizations that have a mixed landscape of NLP solutions. Common functionality such as language detection, translation, sentiment analysis, PHI/PII detection, and human escalation is centralized in the VA but accessible to all other bots.

Here are some of the many benefits of our platform:

Speed to Market : Your business can build bots quickly and easily with tools such as the visual designer, pre-built bot blueprints, CLI and SDK. Get your bots to market faster and improve digital engagement.

Boost Business Results: Depending on the use case, bots can deliver different business results, for example, faster resolution times, increased revenue, lower costs, improved cash flow, new revenue streams, reduced churn, faster turnaround times, and improved brand loyalty.

Reduce Human Intervention and Lower Costs: Using bots to automate the tasks that make up a customer or employee journey, the costs associated with human staffing or agents can be dramatically reduced.

Engage across Multiple Channels 24/7: Using voice, messaging, SMS, web, and/or email, users can engage in their preferred channel and move seamlessly across channels.

Increase Brand Loyalty and Stickiness: By using the platform to build bots and the Virtual Assistant to orchestrate and manage them, you can create consistent experiences across use cases, business departments, geographic regions and digital channels.