Sapiens
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RFX Report
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Overview
Sapiens International Corporation is a leading global provider of software solutions for the insurance industry, with more than 35 years of experience delivering to over 500 organizations globally. We empower insurers to succeed in an evolving industry, offering software platforms, solutions, and services, including a full digital suite, to satisfy the needs of property and casualty/general insurers, and life and annuity providers. Sapiens also services the reinsurance, workers’ compensation, financial and compliance, and decision management markets.
Our portfolio features policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance; and decision management software. Sapiens’ digital offerings include customer and agent portals, a digital hub with an API layer and digital studio, and an advanced analytics solution.
Sapiens philosophy is to help insurers solve for the digital transformation they need to - their way. Offering an integrated digital, component based platform that enables insurers the ability to manage their digital engagement. From business intelligence and analytics to portals, through to Chatbot, LiveChat and Omnichannel Customer Management to delivery of insurance products and services over a variety of channels, insurers are attempting to make their offering to digital-savvy customers unbeatable. Whatever the insurance sector, a fully personalized experience, a 360-degree view of each customer and analysis of big data are at the core of the insurance sector’s journey to digitization. Sapiens facilitates efficient digitalization of the insurance operations, supporting multichannel distribution, digital journeys in integrated portals, and ensuring that agents and customers are able to access real-time, accurate data at any time and from anywhere – including their mobile devices, through chatbot, text message, providing exceptional digital engagements and experiences, while reducing internal customer call volume and increasing customer satisfaction.
Sapiens’ team of over 3,600 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific.
