30 September 2021
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
Research related to PASS_Broker Evolution
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20 September 2021The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
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20 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
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30 June 2021Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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10 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
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27 September 2019Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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29 October 2018A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PASS_Portal
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30 September 2021
Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
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20 September 2021
The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
-
20 July 2021
Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
-
30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
10 June 2021
Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
-
27 September 2019
Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
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27 September 2019
Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
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29 October 2018
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to PASS_Insurance
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21 October 2021Best in Class Digital Insurance - A Celent Peer Networking Event Recap On Wednesday, October 20, Celent welcomed 20 life insurance leaders in vi…
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20 October 2021The booming stock market is growing the money in company pension plans. It could be the right time to sell if a company wants to remove the pens…
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22 September 2021Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
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12 September 2021Group & Voluntary is an active market attracting interest from both existing players and new entrants, many of which would not have existed five…
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12 September 2021
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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8 September 2021"Conversions are very risky, painful and are never on-time!"— is this old saying still true for insurance system conversions? Apparently, there…
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18 August 2021Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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15 July 2021Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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29 June 2021
What does leading-class digital insurance look like today? And what are the key gaps to getting there? We recently explored these questions thro…
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7 June 2021In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
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27 May 2021Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
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25 May 2021Is the intrinsic value of the coverage enough? Or do new customers want more from their insurance company? Today’s insurance experience is often…
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18 May 2021Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
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21 April 2021
Elon Musk once said “Failure is an option here. If you’re not failing, you’re not innovating enough". When I reflect on our work here at Celent,…
Research related to PASS_Products
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22 September 2021
Significant innovation is occurring in product management in the insurance industry. Carriers are looking to grow, differentiate themselves, nav…
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12 September 2021
Significant innovation is occurring in product management in the North American region. Carriers are looking to grow, differentiate themselves,…
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30 June 2021
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
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27 May 2021
Customers and the industries we serve are always at the heart of the insurance business. For the most part increased digitisation and innovation…
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25 March 2021Alternative data sources would provide insurers with additional data that complement internal organizational or policyholders’ information. It w…
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11 March 2021Celent’s definition of natural language processing (NLP) is the application of artificial intelligence (AI) that analyses and synthesizes natura…
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18 December 2020The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
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1 November 2020User Experience and User DesignIn human-computer interaction, the goal is to bridge the gap between a user mental model with the product concept…
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24 August 2020As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
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5 July 2020Natural language processing (NLP) is the technique to provide semantics to information extracted from optical character recognition engines and…
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9 February 2020This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
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20 January 2020At the start of the new decade, there is a noticeable observation in how business models are evolving to satisfy the latest generation of workin…
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22 September 2019Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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18 July 2019Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
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18 March 2019System decisions are complicated. In this report, targeted at both the buyer and the seller, Celent discusses how to manage the process of comin…