With customer expectations shifting, regulations and competition intensifying, and margins shrinking, the concerns of traditional insurance brokers using legacy technology is real. With the threat of digital disintermediation, there’s no time for a slow evolution or a costly IT rebuild.
Novidea’s global cloud-based insurance distribution management platform connects brokers, agents, MGAs, and the London Market to a new digital insurance ecosystem, designed to make transformation fast, efficient and set for growth.
Novidea is a single end to end platform for the entire customer journey and every door of the business: from enquiry and quotation, policy admin to claims and renewals, an insurance-specific CRM, prospect and pipeline management, robust document management and more. With a 360-degree front- and back-office view of the entire business, brokers can uncover new cross-sell and upsell opportunities, learn who their most profitable customers are and why, optimize fees and commission structures, and stop wasting effort, time and money.
With Novidea, workflows are fully automated, and decisions are data-driven. Data-driven actionable intelligence puts the power of machine learning and predictive analytics to work, to enable brokers to deliver more value via personalized recommendations in real-time. Policyholders will get the experience they expect and demand, because teams can work anytime, any place, from any device, with instant access to customer data and analytics.
Best of all, Novidea is future-proof. Its open API architecture provides unlimited modularity to plug-in capabilities and services as-needed, from SMS messaging, eSignatures, rating engines, web forms today, to the emerging innovations of tomorrow.