Novidea is the global, end-to-end insurance management platform designed for brokers, MGAs and Specialty Carriers. Novidea provides a complete front and back office, cloud-based solution that covers the entire insurance distribution lifecycle for all lines of insurance business. With a real-time view of the full customer journey, Novidea fuels business growth through data monetisation and actionable intelligence. Novidea optimises every customer interaction and exposes new opportunities for cross and up sell to drive profitability.
Novidea supports the full insurance lifecycle from the insurance-specific CRM, enquiry, quote, policy, claims, IBA (Accounting), and a self-service customer portal. Novidea's single platform supports all lines of business: P&C Commercial, Specialty, Lloyds and London Market, Wholesale & Retail, and Life and Pensions and enables 360 degree visibility between the agent/broker’s front and back office to easily identify cross and up sell opportunities. Automated insurance distribution processes and workflows lead to operational streamlining, reduction in costs and increase in operational efficiencies.
With the power of advanced data-driven technology and predictive analytics, Novidea’sBusiness Intelligence helps brokers to make informed decisions, to break down silos, increase customer retention, and drive profitable growth, fast. By monetizing the data, brokers can now understand the true cost of doing business – Who are the best customers and partners and why? What is good business and why? Real-time customer insights drive every customer engagement with the Novidea platform.
Brokers and insurers need to be able to engage more personally with customers and offer individually tailored advice informed by quantitative data. With a modern broker management system like Novidea the broker can now deliver personalized portfolio recommendations and drive new up sell/cross sell business from existing customers. Built on force.com, the Novidea platform provides a mobile platform, connecting customers via portals in real-time e.g. self service and quote and bind.
Founded in 2013, Novidea supports agents, brokers, MGAs, specialty carriers, insurance companies and Bancassurance operations servicing more than 14M+ policies in 14 countries.