
Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
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Celent held its digital 2021 Innovation and Insight Week from March 9 – 11, 2021. The theme we explored this year was "Accelerate!” Many of our…
The virtual “That Was Easy!” button just got e-pushed, machines let us do old things in new ways. During the last year, rapid advances in Data,…
The road ahead consists of constant virtual collaboration. For many wealth managers, current digital workflows are acceptable but not exceptiona…
This Celent Blog examines financial institution (FI) cloud adoption drivers and rates, the impact of the COVID-19 pandemic (“pandemic”) on FI cl…
Update to the Report Not your Grandfather's Wealth Manager: Digitizing the Legacy Platform This report, now titledThe Front Office Is Powered By…
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
Once just a back office batch printing system, customer communications management (CCM) systems have been transformed to create, deliver and sto…
The focus of the retail lending industry in recent years has been on digital account origination at the point-of-sale (POS). Attracting prospect…
Customer communications management (CCM) solutions support a vital operational function for wealth managers, but they also have an essential rol…
Wealth managers are eager to learn new ways to improve the customer experience they provide as firms are feeling significant pressures from thei…
Let’s be honest: The insurance industry has never been regarded as a shining example of communication at its best. That is a problem. There is a…
Interacting effectively with customers has become an important objective for financial services firms over the past decade, and it accelerated w…